❓ Printer FAQ

Why does my printer show offline?

When a printer is offline, it's not communicating with your computer. This could be due to a Wi-Fi disconnect, a USB unplug, or even outdated drivers. Make sure your printer is powered on, connected properly, and set as the default printer.

How do I connect my printer to Wi-Fi?

There are three main ways to connect your printer to a wireless network:

  • WPS: Press the WPS button on your router and then on your printer.
  • Touchscreen: Use the printer’s built-in menu to connect to Wi-Fi.
  • Mobile App: Download HP Smart, Canon PRINT, or Epson iPrint for guided wireless setup.

What is a printer spooler?

The spooler is a background process that stores print jobs and manages printing order. If your printer is stuck or not responding, restarting the spooler can help. On Windows, search for “services.msc” and restart the Print Spooler service.

How do I print from my phone?

Modern printers support printing from phones via:

  • AirPrint – for iOS users, no setup required.
  • Mopria Print – for Android users, often built-in.
  • Manufacturer Apps – like HP Smart, Canon PRINT, Epson Smart Panel.

Why won't my printer print black ink?

This could be due to an empty or dried-out cartridge, clogged nozzles, or incorrect settings. Try cleaning the printhead through the printer software or replacing the black cartridge.